DeskWrench
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Below: every feature that ships with every account. No upsells, no add-ons, no "Pro" plan locked behind another paywall. We grouped them by who uses them most.
The desk is where the day either flows or falls apart. DeskWrench is built so the writer never has to leave the editor.
Estimate, Repair Order, Invoice — same screen, autosaves as you type. Convert with one click. Stage pills at the top show exactly where you are. No retyping when work gets approved.
Type a plate, hit Decode — vehicle details auto-fill. Or paste a VIN and Decode VIN pulls year, make, model, and engine size from NHTSA. The customer's car is on the RO before they finish telling you their name.
Type rough notes — "won't start, ticking sound, lady says smells like coolant" — and TORQUE rewrites it as a clean, customer-facing concern. Every rewrite is undoable.
Order from any supplier you already use. Parts come back onto the RO without typing. Margin auto-calculates. Inventory deducts on the back end.
Send the estimate by text. Customer taps Approve or Decline per job from their phone. You see the response in real time, with a timestamped paper trail.
Customer pays from the same approval link. Funds go straight to your account. Receipt auto-emails. Connect your Stripe in Settings — takes ninety seconds.
Most shop SMS treats the tech app like an afterthought. We built ours first, on a phone, then made the desk app match. Every screen is thumb-friendly, fast, and built for grimy hands.
Tech scans the QR code printed on the RO — opens the inspection on their phone with one tap. Per-item Good / Fair / Attention / N/A buttons. Photos. Per-item notes.
Some stuff doesn't fit the checklist. The Misc bin holds extra photos and a freeform note — leaks the tech spotted, parts they want to flag, anything else worth a picture.
The tech writes one summary at the bottom of the inspection. The writer sees it on the RO editor in a "DVI Findings" panel — alongside every flagged item and photo. The phone-call game is over.
Techs clock into specific jobs from the inspection page. Hours get attributed correctly to each RO for billing-vs-clocked efficiency reports. Payroll knows exactly what was worked on.
You don't always have time to walk the bays. DeskWrench gives you the same picture from your office, your phone, or a TV on the wall.
Live, color-coded display: every car in bay with a tick-tock timer, every car waiting on parts or approval, today's appointments, and your day-end totals. Yellow at one hour stuck, red at four hours. Forces action without nagging.
Pre-tax sales, tax collected, A/R aging, tech efficiency, parts margin per RO. Tax-exempt customers handled correctly. QuickBooks export with one click.
Hours from the time clock, billed hours from job assignments, all in one place. Pick a pay period, see what every tech earned, export.
Two-way SMS with customers via your own Twilio number. Reminders, approvals, payments, follow-ups. Inbound replies route to the right RO. Comeback detection flags repeat issues automatically.
Browser-based. Use it on a desktop, a tablet, your phone, the TV in the lobby. Real-time sync — when the tech updates a job, the writer's screen updates without refreshing.
Bring your historical sales from Tekmetric, Shopmonkey, Mitchell, or whatever you're on. We import customers, vehicles, ROs, line items, even tax info. Your service history follows you.
We didn't put it under a feature category.
It runs through all of them.
First 100 shops lock in early-access pricing for life — starting at $119/mo — and get a direct line to the team during setup.