DeskWrench
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Three tiers, no per-user fees, no contracts. Start with the basics and add TORQUE or DVI later. Multi-shop chains get a discount per location.
Lite
$149/mo per shop
The fundamentals — everything you need to run a shop, without TORQUE or DVI.
Early-access lock-in price
TORQUE
$199/mo per shop
Everything in Lite, plus TORQUE — the intelligence layer no other shop SMS has.
Early-access lock-in price
TORQUE + DVI
$279/mo per shop
Everything in TORQUE, plus mobile digital inspections. The full shop floor.
Early-access lock-in price
Running multiple locations?
Multi-Shop discount — 15% off each additional location.
Same tier across all locations. Each shop gets its own login. Single billing.
Example: TORQUE × 3 shops
$199 + $169 + $169 = $537/mo
(saves $60/mo vs full price)
Start with Lite, add TORQUE later, layer on DVI when you need it. Upgrades happen any time — email us and we'll switch your tier the same day, no migration, no re-signups.
| Lite$149/mo | TORQUE$199/mo | TORQUE + DVI$279/mo | |
|---|---|---|---|
| Front desk | |||
| Estimates → ROs → Invoices | ✓ | ✓ | ✓ |
| Customer + vehicle database | ✓ | ✓ | ✓ |
| Plate & VIN decode | ✓ | ✓ | ✓ |
| Job Board (kanban) | ✓ | ✓ | ✓ |
| Appointments calendar | ✓ | ✓ | ✓ |
| Customer-facing | |||
| SMS approvals + replies | ✓ | ✓ | ✓ |
| Stripe Connect card payments | ✓ | ✓ | ✓ |
| Customer portal + invoice links | ✓ | ✓ | ✓ |
| Email approvals (Resend) | ✓ | ✓ | ✓ |
| Floor & operations | |||
| Shop Board for the wall TV | ✓ | ✓ | ✓ |
| Time clock + per-job clock-in | ✓ | ✓ | ✓ |
| Parts ordering + inventory | ✓ | ✓ | ✓ |
| Team accounts | ✓ | ✓ | ✓ |
| Money | |||
| Sales + tax reports | ✓ | ✓ | ✓ |
| A/R aging + payroll | ✓ | ✓ | ✓ |
| QuickBooks export | ✓ | ✓ | ✓ |
| TORQUE | |||
| TORQUE Write (concerns, labor, recs) | — | ✓ | ✓ |
| TORQUE Intelligence (service advisor) | — | ✓ | ✓ |
| Smart parts import (from vendor invoices) | — | ✓ | ✓ |
| Oil & capacity lookups | — | ✓ | ✓ |
| Torque-spec lookups | — | ✓ | ✓ |
| Labor-time estimates | — | ✓ | ✓ |
| Comeback detector | — | ✓ | ✓ |
| Digital inspections | |||
| Mobile DVI (phone-based) | — | — | ✓ |
| Photo uploads + misc bin | — | — | ✓ |
| Tech notes that flow to writer | — | — | ✓ |
| Customer-facing inspection reports | — | — | ✓ |
| Same-day support response | — | — | ✓ |
| Always included | |||
| Free data migration from your old SMS | ✓ | ✓ | ✓ |
| All future features at your tier — no extra cost | ✓ | ✓ | ✓ |
| Month-to-month, no contracts | ✓ | ✓ | ✓ |
Already on Lite and want TORQUE? Email us — we'll switch your tier the same day. No migration, no re-signup, prorated on your next bill.
Email hello@deskwrench.com and we'll cancel at the end of your current billing period. We don't make you sit through a "save my account" pitch, and we don't bury the cancel button in five menus. (Self-serve cancel in Settings ships once we cross 25 shops.)
No. Month-to-month. If we're not earning the monthly bill, you shouldn't be paying it.
Yes — we import customers, vehicles, ROs, line items, and tax info from Tekmetric, Shopmonkey, Mitchell, and most other shop SMS. Your service history follows you.
Pricing goes to standard rates for new signups ($149 / $199 / $279 depending on tier). Existing early-access shops keep their lock-in price for as long as their account stays active.
Yes — email us and we'll bump your tier the same day. No re-signups, no migration. We prorate the difference on your next bill. (Self-serve tier upgrades in Settings ship once we cross 25 shops.)
No. Add as many service writers, technicians, and team members as your shop needs. The price is per shop, period.
You pay Stripe's standard rate directly (currently 2.9% + 30¢ for online payments). We don't take a cut. We never touch the funds.
Anything with a modern browser. There's nothing to install. The tech app runs on phones (Android + iOS), the desk app on any laptop or desktop, the Shop Board on any TV browser.
Email us at hello@deskwrench.com. Early-access shops get a direct line to a real person, usually same-day.
First 100 shops only. Pick your tier when signups open; your lock-in price holds as long as you stay active.